Get in Touch with Us

Standard shipping takes 3–5 business days within the US. Express (1–2 days) and overnight options are also available at checkout. International orders typically arrive within 7–14 days depending on the destination country.

We offer a 30-day hassle-free return policy. Items must be unused and in original packaging. Simply contact us at support@toyverse.com and we'll send a prepaid return label within 24 hours. Refunds are processed within 3–5 business days.

Absolutely! Every toy on ToyVerse meets or exceeds safety standards set by ASTM, EN71, and CPSC. All products are rigorously tested for non-toxic materials, age-appropriate design, and durability before they reach your child.

Yes! We offer premium gift wrapping for just $4.99 per item. You can add a personalized message card too. Select "Gift Wrap" during checkout — perfect for birthdays, holidays, and special occasions!

Yes! Once your order ships, you'll receive a tracking email with a live tracking link. You can also log in to your ToyVerse account and view real-time order status, estimated delivery date, and tracking history.

We love working with schools, daycares, libraries, and organizations! Email wholesale@toyverse.com with your requirements and quantity, and we'll provide a custom quote within 2 business days.

We accept all major credit/debit cards (Visa, Mastercard, Amex, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are encrypted with SSL for your security.

Orders can be modified or cancelled within 1 hour of placement. After that, they enter our fulfillment pipeline. Contact us immediately at support@toyverse.com or call 1-800-TOY-VERSE for urgent changes.